Frequently Asked Questions

Does Hope Counseling take insurance?

As a rule, Hope, unfortunately, does not take insurance, as insurance companies will only pay for services provided by fully-licensed professionals. Some of our fully licensed clinicians do, at their discretion, accept insurance.

What is Hope Counseling’s cancellation policy?

We require that clients provide at least 24 hours’ notice of cancellation, by email or phone call. If this is not provided, a $25 missed appointment fee will apply. Exceptions are made for emergency situations.

Where is Hope Counseling located?

Please visit our Locations page for a list of locations and operating hours.

How is Hope Counseling addressing COVID-19 concerns?

We practice regular sanitation, including hand-washing and sanitization of surfaces. We follow all current CDC guidelines regarding COVID-19 prevention, exposure, and diagnosis. We ask that clients who have been exposed to or diagnosed with COVID-19 either switch their appointments to video appointments or reschedule until recovered. Clients who are more comfortable wearing a facemask may do so, and may ask their clinician to do so (clinicians may opt not to do so; in these cases, clients may reschedule with no penalty or charge for the canceled session).